Customer Support Center
If you have enquiries, account issues, technical concerns or general feedback, our support team is here to help. We can assist with registration, deposits, withdrawals and verification. For matters requiring escalation we’ll liaise with the authorised payments centre or other internal teams and the relevant organisation to resolve your enquiry. If you prefer a written record, we’ll confirm next steps by email. We aim to respond quickly and act in your favour where appropriate.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email; account and payments help, fastest route) |
| Phone | +44 20 7946 2385 (voice support; ID checks and callbacks) |
| General enquiries | [email protected] (terms, partnerships, press and compliance) |
| Affiliate enquiries | [email protected] (affiliate managers, tracking and creatives) |
| Working hours | Mon-Fri, 09:00-18:00 (email); 24/7 (live chat) |
Support via Email
For detailed requests, account issues or cases needing documents, email is the preferred contact method. Please send messages to [email protected] with a clear subject line, your account ID and up-to-date contact details. Providing full information up front helps us resolve queries faster and avoid unnecessary delays when verifying identity or when we need further information.
Contact Form
Response Time
Our support team aims to respond quickly. Most enquiries receive a reply within one business day. Simple account or payment questions are usually handled the same day, while more complex cases, such as KYC checks, dispute investigations or large withdrawals, may take longer to resolve depending on their nature. We'll keep you updated throughout.
Feedback
We value your feedback. Please share any suggestions, ideas or issues you spot while using the site - we read every message and use it to improve features, promotions and usability. Your input helps shape updates and fixes, so don’t hesitate to get in touch. Feedback is reviewed carefully and passed to the team responsible for service and user-experience improvements.