Data Privacy Policy
At BassWin we are committed to protecting your privacy. This policy explains what personal and technical data we collect when you use our services, how we use and store that information, and the choices you have. We aim to be clear and practical about how your data is handled when you register, deposit, play or contact our support team.
Types of data we collect
Personal data
When you create an account we collect personal details such as your name, date of birth, email address, phone number and postal address. We also collect identity documents and proof of address when required for verification checks. This information is used to open and manage your account and to meet legal and security obligations.
Technical data
We log device and connection information including IP address, browser type, device identifiers, operating system and general location. We also collect usage data about how you interact with the site and games, such as pages visited, session times and error reports. This helps us maintain and improve the service and detect suspicious activity.
Transactional data
We record deposits, withdrawals, bet history, wins and losses, payment method details and currency preferences. Transaction records are necessary to process payments, resolve disputes and comply with anti‑fraud and anti‑money‑laundering requirements.
How we use your information
We use your data to provide and operate your account, process payments, verify identity, prevent fraud and comply with legal obligations. Your information is also used for account security, customer support and to improve our services. Where you have consented, we may send service messages and marketing communications which you can opt out of at any time.
Data protection and storage
We take reasonable technical and organisational measures to protect personal data, including encryption, access controls and secure storage. Access to personal data is limited to staff and authorised service providers who need the information to perform their roles. We retain personal and transactional data for as long as required to provide services, comply with legal obligations and resolve disputes.
Cookies and tracking technologies
We use cookies and similar technologies to personalise your experience, remember preferences and analyse site traffic. Cookie settings can usually be managed in your browser. Third‑party analytics and advertising providers may also set cookies when you visit our site; their use is subject to their own policies.
User rights
You have the right to access, correct or request deletion of your personal data, and to object to or restrict certain processing activities. You can also request a copy of your personal data in a portable format. Some requests may be subject to verification and we may need to retain certain information to meet legal or contractual obligations.
Access, correction and deletion
You can review and update basic account details in your account settings. For verification documents, complex requests or deletion requests, please contact our support team at [email protected]. We will respond and work with you to process legitimate requests, subject to verification requirements.
Information sharing and third parties
We may share data with payment processors, identity verification providers, compliance and fraud prevention services, service partners and law enforcement where required. All third parties are required to protect your data and only use it for specified purposes.
Privacy policy updates
We may update this policy from time to time to reflect changes to our services or legal requirements. When we make significant changes we will notify you through your account or by email. If you have questions about this policy or about Bass Win’s handling of personal data, please contact [email protected].