Responsible Gambling Policy
At BassWin we are committed to safe, controlled play for everyone. We believe gambling should be fun and within a player’s control, so we provide clear tools and guidance to help you manage your activity. This page explains the protections we offer, practical steps you can take, and where to find professional support if you or someone you know needs it.
Our player protection principles
We focus on prevention, transparency and easy access to support. That means giving you simple controls to limit spending and play time, clear information about responsible gambling, and a straightforward route to get help if you feel your gambling is becoming a problem.
Activity-control tools
You can use a range of built-in controls to manage your account. These include:
- Deposit limits - set daily, weekly or monthly caps to control how much you add to your account.
- Session timers - receive reminders or automatic logout after a set play period.
- Reality checks - optional pop-ups that show session duration and spend since login.
- Account cooling-off - short breaks from the site from 24 hours up to several weeks.
If you prefer, our support team can apply or adjust limits on your behalf via the account settings or live chat.
Deposit limits
Deposit limits are designed to help you stay within a budget. You can choose the frequency that suits you - daily, weekly or monthly - and change or remove limits at any time, subject to any delay policies that prevent immediate increases for safety reasons.
Loss limits
Loss limits let you cap net losses over a chosen period so that you never exceed an amount you’re comfortable with. These limits work alongside deposit limits and can be adjusted through your account controls or with help from support.
Time limits and account breaks
Take a short break if you need one. Time-outs and cooling-off periods let you step away from play for a set duration. For longer-term protection, full self-exclusion is also available and prevents access to the account for the chosen period.
Self-exclusion
Self-exclusion is a formal choice to stop play for a defined time. When you self-exclude, your account will be blocked from play and from receiving marketing. If you need help initiating self-exclusion, contact Bass Win support through your account or live chat.
Signs of problematic behaviour
Watch for changes such as chasing losses, increasing deposits, neglecting work or family, or lying about gambling. If you notice these signs in yourself or someone close to you, take immediate steps to limit access and seek support.
Tips for staying in control
- Set deposit and loss limits before you start playing.
- Use session timers and take regular breaks.
- Only gamble with money you can afford to lose.
- Keep a record of time and money spent on gambling.
- Talk to someone you trust if you feel concerned.
Professional help and support organisations
If you need more support, professional services in Great Britain include GambleAware and GamCare. We recommend contacting a recognised support organisation or your GP for confidential advice. If you need assistance applying controls or self-excluding, please contact our support team via your account and we will help you with the process.